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General Questions

The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will be valid and authentic. Your trust is our top priority, and this Guarantee is part of our commitment to ensuring the security of your purchase as well as your satisfaction and peace of mind. Click here to read more about the protection offered by our Buyer Guarantee!
Tickget does not own or generate tickets; rather, all tickets listed in our marketplace are managed and owned, by professional ticket resellers and pre-screened individual sellers who have already purchased those tickets. Tickget’s marketplace allows these sellers to resell their tickets in a secure, controlled e-commerce environment. Many of our professional resellers own season tickets for various teams or venues, or have direct business partnerships with teams, venues, and promoters. As a result, they are able to provide premium tickets or passes to sold-out events.
The secondary market is a "live marketplace" where ticket prices and availability change constantly based on the supply and demand of interested fans. Therefore, the prices of any tickets listed for sale may be above or below the printed "face value," or the price originally assigned to and often printed on those tickets. Due to the nature of the ticket industry, tickets are subject to availability; this fact is noted in our Sales Terms. All orders are considered requests until the respective seller confirms availability of the tickets. At that point, our 100% Buyer Guarantee goes into effect.
All tickets listed for sale in our marketplace are owned or managed by independent resellers. Vivid Seats is not directly affiliated with any venue, team, or performer, and we do not own or generate tickets. We are, however, the official fan sponsor for numerous teams, venues, and events—and these partnerships allow us to organize special travel and entertainment packages. Click here to learn more about our partnerships!
Payments may be made using most major credit and debit cards (Visa, MasterCard, American Express, and Discover) and PayPal. PayPal payments can only be made online; all phone orders must be charged to a credit or debit card. All charges are in US Dollars.

Ticket Pricing

Tickget does not own or generate tickets; rather, we act as an intermediary between ticket sellers and buyers. This means that all ticket prices are set independently by the ticket resellers. Sellers price their tickets based on the tickets’ current “market value,” which is determined by a range of factors such as supply and demand for the specific event and/or seat locations. For this reason, the listed ticket prices are subject to change at any time, and may be higher or lower than the price displayed on the tickets themselves, which is known as the “face value.”
Sellers set prices based on tickets’ current market value, which determines what they expect to receive in return for their tickets. As an intermediary party, Tickget is committed to honoring the prices that they set and protecting their personal information as well as yours. Therefore, we cannot provide you with the contact information for any seller, or vice versa.
Tickget operates a live marketplace where ticket availability is constantly changing, and ticket prices are frequently updated by sellers. If you wait to buy a specific set of tickets that you want, the seller may increase or decrease the price before you are ready to buy – or another customer may buy those tickets first. We cannot hold tickets for customers to purchase later, so we recommend buying tickets as soon as you find ones that you want.
In addition to the listed price per ticket, a service charge and delivery charge are applied to every order. The service charge covers the cost of all company operations required to facilitate transactions and maintain our industry-leading customer service. Specifically, it covers the costs associated with finding and listing thousands of tickets to events worldwide; maintaining rigorous web security and online privacy measures; coordinating shipping and delivery of thousands of ticket orders; and supporting an in-house call center that delivers premium customer support over extended business hours.
All tickets listed for sale on our website are owned or managed by individuals in our vast network of professional and independent resellers. These resellers price their inventory according to the “market value,” which is based on current market factors such as supply and demand, rather than the “face value,” or the price originally assigned by the issuing venue or team. Due to the variable nature of the “market value,” ticket prices may fluctuate at any time. For this reason, the price indicated on your ticket may often be higher or lower than the price for which it was listed on our site.

Shipping, Email, and Instant Download Delivery

Once the seller confirms the availability of your tickets, you will receive an email identifying the estimated ship date. Please note that this date is estimated based on when your tickets become available, not when you place your order. It is common for tickets to ship prior to this date; however, some events will announce a delay on delivery after tickets have been sold. In these instances, your tickets may ship later than the expected ship date. Once your tickets have shipped, a tracking number will be emailed to you. If you need to change your shipping address or other information during this process, we welcome you to contact us. Rest assured that we closely monitor all shipments to ensure timely delivery.
In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require an adult signature as proof of proper delivery to the intended recipient. This is also why we recommend that you treat your tickets the same way you would treat cash, and keep them in a safe place. Vivid Seats is unable to waive or overlook signature requirements. We can, however, request that the package be held at a nearby UPS facility or reroute the package to a new address if no one will be available to sign for it at the provided address. On rare occasions, packages may require only an indirect signature or no signature at all; in such cases, it is up to the discretion of carrier and the driver whether the package will be left unattended.
Tickets are delivered according to the available delivery method(s) presented while browsing listings and upon checkout. The listed delivery method is chosen based on the form of tickets the seller has received or anticipates to receive from the issuing box office, team, artist, or other source. These primary issuing sources will not, in most cases, allow delivery method changes. For this reason, we are unable to honor requests to change delivery method.
First, try saving the attached PDF ticket file to your desktop. Open the file and select “Print” from the Adobe Reader “File” menu. If this doesn’t work, check that you have the latest version of Adobe Reader installed on your computer. If the issue persists, try opening the link to the PDF files in a different web browser. You may also need to temporarily disable any pop up blockers and/or enable Cookies, Javascript, and Adobe Plugins.
If you do not have access to a printer at home, we recommend reaching out to friends or family members who can assist you in printing your e-tickets. Alternatively, you can access free or inexpensive printing services at your local library, FedEx Office, UPS Store, or an office supply store such as Staples or Office Max. If you do this, you may need to save your PDF ticket files to a flash drive or forward the ticket email to the store’s email address prior to your arrival at the store. Your tickets do not have to be printed in color to allow you admittance to your event.
The Email Delivery/Instant Download fee is in place so we can maintain our automated systems and servers so that when the seller provides us with the ticket files, they are immediately sent to our customers. We have agents standing by to ensure every order that is placed with us is filled quickly and correctly so we can stand by our 100% Buyer’s Guarantee that you will receive valid and authentic tickets in time for your event.

Cancellation Policy

Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Tickget lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.
We are only able to issue refunds for events that are officially cancelled by the venue, team, or performer and not rescheduled. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs, the seller will notify us, and we will deliver new tickets to you and remind you to discard your old tickets. If we discover that your event has been officially cancelled or rescheduled, we will notify you as soon as possible via email. If you know your event has been cancelled or rescheduled and have not received a notification from us, please be patient—we will contact you shortly.
If your event is cancelled and not rescheduled, you will receive a full refund. If the tickets you originally purchased were printed hard stock tickets, the seller may need them to receive a refund from the venue. Please refrain from discarding them for a minimum of 30 days. If the seller does need them returned, we will contact you to let you know and provide you with a pre-paid shipping label. Tickget will alert you via email as soon as we have been alerted of a cancelled event. However, there may be occasions where events are cancelled with little notice. If you believe your event may be cancelled, please check with the artist, team, or venue's website prior to arriving to ensure that your event is taking place.
Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.
If you purchased ticket insurance at checkout, you will need to contact Allianz Global Event Ticket Insurance by visiting their website here. They are a third party insurance company, so we are unable to speak to their terms and conditions.